These terms and conditions (the "Terms and Conditions") govern the use of https://us.alustre.com/ (the
"Site"). This Site is operated by RISE Distribution LLC. This Site is an ecommerce website.
By using this Site, you indicate that you have read and understand these Terms
and Conditions and agree to abide by them at all times.
All content published and made available on our Site is the property of Alûstre P/S and RISE Distribution LLC and the Site's creators.
This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Alûstre sells products to private people who are of age (later referred to as consumer) and to people under the age of 18 years with the approval of their legal caretakers.
When you create an account on our Site, you agree to the following:
1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our
Site illegally or if you violate these Terms and Conditions.
Damages reported after 7 days of receiving the products will be considered not being due to any mishandling by Alûstre or the courier. Any
exceptions will be made on a case-by-case basis between a customer supporter and the customer.
Any customer account that has been used in violation to these terms can be closed without any warning.
These Terms and Conditions govern the sale of goods available on our Site.
The following goods are available on our Site: beauty products, personal fragrances, and home fragrances.
These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
We accept the following payment methods on our Site:
Credit Card;
PayPal;
Debit;
ApplePay;
ShopPay;
Klarna
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy
notice.
When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment
instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
When you purchase goods from our Site, your order will be delivered through one of the following methods with an expected home delivery in 1-8 working days in the continental US:
USPS Media Mail;
USPS Ground Advantage;
UPS Ground Saver;
UPS Ground
UPS 2-Day
UPS Next Day
Delivery will take place as soon as reasonably possible, depending on the delivery
method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and statutory holidays.
You will be required to pay delivery charges in addition to the price for the goods you purchase.
Express shipping (USA): Express shipping is available for orders that do not contain nail polish or perfumes and carries a cost of $12.95 USD for 2-day delivery.
If you purchase goods from us for delivery to a destination outside the United States your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Upon receipt of your order, we will pack it as soon as possible and ship with one of our partners. We use various delivery companies, including (cf. above). The price for delivery is clearly stated before payment. To obtain free delivery on selected delivery methods (in addition to personal pick-up), the order size must be more than $75 USD, unless otherwise stated.
Packages that are not picked up within 7 days in the customer's desired parcel shop are automatically returned to Alûstre. We reserve the right to charge a handling fee of $50 USD for uncollected packages to cover handling, administration costs and packaging.
You have a 14-day right of withdrawal when you shop with us. The withdrawal period expires 14 days after the day you have:
- received your order(s) / item(s)
- received the last item in physical possession when it comes to an agreement on several different items ordered in one order and delivered individually (split-delivery).
Please note that the good(s) must be in their original packaging if you wish to exercise your right to return. If a possible seal is broken to inspect the good(s), you may not be able to exercise your full right of withdrawal and get a full refund.
You must notify us within 14 days of receipt that you wish to cancel your purchase. The notice must be given by contacting our Customer Care: customercare.us@alustre.com
Remember to state your order number. In your message, you must make it clear to us that you wish to exercise your right of withdrawal.
You cannot cancel by simply refusing to receive the item without giving us clear notice of this.
Alûstre's name and address where to the goods must be returned:
RISE Distribution LLC
3475 Hibiscus St
Coconut Grove, FL 33133
Parcels must be marked: RETURNS and contain a copy of the order confirmation.
If you have any complaints about your purchase, please contact our Customer Care via customercare.us@alustre.com.
Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
RISE Distribution LLC and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Except where prohibited by law, by using this Site you indemnify and hold harmless RISE Distribution LLC and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
These Terms and Conditions are governed by the laws of the State of Florida.
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Please contact us if you have any questions or concerns. Our contact details are as
follows:
customercare@us.alustre.com
Alustre / RISE Distribution LLC
3475 Hibiscus St
Coconut Grove, FL 33133
United States